An Introduction to Skill Based Routing in Omni Channel Engagement
We have looked at how the Entity Records Channel uses routing and this post will now take it even further…
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An Introduction to Skill Based Routing in Omni Channel Engagement
We have looked at how the Entity Records Channel uses routing and this post will now take it even further and give an introduction on how Skill Based routing works in the Omni Channel Engagement App. Skill Based routing in Omni Channel Engagement provides companies with the ability to route queries to the most skilled staff members.
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