Dynamics 365 Customer Engagement
Unified Routing – Improved Overflow Routing
Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When the selected queue…
Tag: Routing
Dynamics 365 Customer Engagement
Unified Routing – Agent Capacity / Availability Issues
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents…
Dynamics 365 Customer Engagement
Unified Routing – Queue Priority
I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. but what if I want one queue to…
Dynamics 365 Customer Engagement
Unified Routing – Diagnostics in Azure
You may (or may not) be aware that the diagnostics option in Unified Routing has been deprecated. It is being replaced by diagnostics in…
Dynamics 365 Customer Engagement
Environment Routing in Power Platform Admin Center
Let’s see how you can make every Developer redirect to their own Developer environment while logging into the Maker Portal. Continue Reading priyeshwagh777’s Article…