Dynamics 365 Customer Engagement
An Introduction to Skill Based Routing in Omni Channel Engagement
We have looked at how the Entity Records Channel uses routing and this post will now take it even further… Continue Reading admin’s Article…
Tag: Routing
Dynamics 365 Customer Engagement
Routing Rule, Site, Queue Item enhancements added in Unified Client in Dynamics 365 Customer Service – 2020 Release Wave 1
With 2020 Release Wave 1 we have few features that were existing in the either in Legacy Web Client or in other entities added…
Dynamics 365 Customer Engagement
Resolving “No IP address is available to hand out to the dial-in client.” VPN Errors (Windows Server Routing and Remote Access)
For those of you out there who are fortunate enough to have a personal lab environment for tinkering about with all things Microsoft, there…