With 2020 Release Wave 1 we have few features that were existing in the either in Legacy Web Client or in other entities added in Unified Client Interface which includes Case Routing Rules This option is now added in Service Management à Case Settings now. Also, it brings the enhanced experience that uses the new … Continue reading “Routing Rule, Site, Queue Item enhancements added in Unified…
Continue Reading Nishant Rana’s Article on their blog
Routing Rule, Site, Queue Item enhancements added in Unified Client in Dynamics 365 Customer Service – 2020 Release Wave 1
With 2020 Release Wave 1 we have few features that were existing in the either in Legacy Web Client or in other entities added in Unified Client Interface which includes Case Routing Rules This option is now added in Service Management à Case Settings now. Also, it brings the enhanced experience that uses the new…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
- Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate
- Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
- Dyn365CE15 April 2024Using Focused view in Dynamics 365