Routing Rule, Site, Queue Item enhancements added in Unified Client in Dynamics 365 Customer Service – 2020 Release Wave 1

With 2020 Release Wave 1 we have few features that were existing in the either in Legacy Web Client or in other entities added in Unified Client Interface which includes Case Routing Rules This option is now added in Service Management à Case Settings now. Also, it brings the enhanced experience that uses the new … Continue reading “Routing Rule, Site, Queue Item enhancements added in Unified…

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Routing Rule, Site, Queue Item enhancements added in Unified Client in Dynamics 365 Customer Service – 2020 Release Wave 1

With 2020 Release Wave 1 we have few features that were existing in the either in Legacy Web Client or in other entities added in Unified Client Interface which includes Case Routing Rules This option is now added in Service Management à Case Settings now. Also, it brings the enhanced experience that uses the new…

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Author: Nishant Rana

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