Conversation States in Omni Channel Engagement
One of the features when I first started reviewing Omni Channel Engagement which I found challenging was to understand the…
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Conversation States in Omni Channel Engagement
One of the features when I first started reviewing Omni Channel Engagement which I found challenging was to understand the conversation state within the application. I found in some cases I could edit the conversation, then I couldn’t and it can be fairly confusing.
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