Conversation States in Omni Channel Engagement

Posted By Sarah Critchley on 28 Apr 2020 in Dyn365CE

One of the features when I first started reviewing Omni Channel Engagement which I found challenging was to understand the…

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Conversation States in Omni Channel Engagement

One of the features when I first started reviewing Omni Channel Engagement which I found challenging was to understand the conversation state within the application. I found in some cases I could edit the conversation, then I couldn’t and it can be fairly confusing.

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Sarah Critchley

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• Dyn365CE2020.04.30Connecting Power Virtual Agents to a Real Life Person using Omni Channel Engagement
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• Dyn365CE2020.04.28Conversation States in Omni Channel Engagement
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