Supervisor Monitoring in Omni Channel Engagement

Posted By Sarah Critchley on 29 Apr 2020 in Dyn365CE

When organisations are managing incoming requests from multiple channels, there needs to be some oversight to ensure the users can…

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Supervisor Monitoring in Omni Channel Engagement

When organisations are managing incoming requests from multiple channels, there needs to be some oversight to ensure the users can be supported, especially if things get challenging or customers get angry. The Omni Channel Engagement application provides an easy way for supervisors to monitor conversations and this post will cover how to use this feature.

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