Dynamics 365 Customer Engagement
Omnichannel Supervisor Tools
While I’ve covered a lot of different pieces of functionality from both the end customer & agent experience, I haven’t really touched on the…
Tag: Supervisor
Dynamics 365 Customer Engagement
Supervisor Monitoring in Omni Channel Engagement
When organisations are managing incoming requests from multiple channels, there needs to be some oversight to ensure the users can… Continue Reading admin’s Article…