Customer Service Workspace – Presence Issue

Microsoft’s Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer Service Workspace app just spinning and spinning you might have a problem to resolve!

When we load the customer service workspace app the first thing that happens is the agent’s presence is set. Whilst this happens, we see spinning timer. But occasionally…

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Customer Service Workspace – Presence Issue

Microsoft’s Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer Service Workspace app just spinning and spinning you might have a problem to resolve! When we load the customer service workspace app the first thing that happens is the agent’s presence is set.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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