Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and haven’t tried recently…
As we would have observed now we have the Recent and and Pinned records option available for the Customer Service workspace app. The users…
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
When delivering training on MB-230 Microsoft Dynamics Customer Service or talking about Dynamics 365 Customer Service, I often come across people who haven’t heard…
We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft’s Dynamics 365 Customer Service app that supports multiple sessions / tabs.)…
