Customer Service Workspace – Enhanced Case Experience

We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft’s Dynamics 365 Customer Service app that supports multiple sessions / tabs.) In this blog post I will explain how to enable this new experience and explain some of its features.

Enabling the new experience is simple enough. As an admin you just open your “Customer Service Admin Center”, locate the “Case…

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Customer Service Workspace – Enhanced Case Experience

We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft’s Dynamics 365 Customer Service app that supports multiple sessions / tabs.) In this blog post I will explain how to enable this new experience and explain some of its features.

Blog Syndicated with Neil Parkhurst’s Permission