The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using…
Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar with this concept,…
Organizations might have the need to track the total time agents spend on cases for several reasons. By monitoring time, managers can identify areas…
I have recently been working on a requirement to store case summary data. In this post I will explain how I created an approach…
We can make use SuppressDuplicateDetection optional parameter of the Request if we want the configured duplicate detection rules to run and throw an exception…
