A deep dive into the Case Management Agent(preview) in D365 Customer Service Back in February, I published a vdeo covering the new features that were expected to roll out as
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In this video, we’ll show you how to easily convert a case into a work order in Microsoft Dynamics 365 Field Service. This process helps streamline the workflow, ensuring customer
Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case summary? In
Learn SQL with a real-world SQL project. This video provides a complete walkthrough of the “Danny’s Diner” SQL case study, from start to finish. We’ll cover practical SQL queries, problem-solving
Case Handling Time (Preview) In this video I will discuss the Case Handling Time feature for Dynamics 365 Customer Service, that is currently in preview. Learn more here: https://learn.microsoft.com/en-us/dynamics365/customer-service/use/case-handling-time#automatic-time-tracking Related
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