I have recently been working on a requirement to store case summary data. In this post I will explain how I created an approach to store a “snapshot” of an AI generated summary as cases are resolved.
My Requirement
If you have experimented with the copilot case summary option, you’ll already know how useful an AI summary can be. Quickly being able to view a short paragraph about a…
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Store AI Created Case Summary Data
I have recently been working on a requirement to store case summary data. In this post I will explain how I created an approach to store a “snapshot” of an AI generated summary as cases are resolved.
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