Copilot Studio – DTMF Only Mode in IVR

Recently one of my LinkedIn contacts reached out with an excellent question about Microsoft’s Omnichannel for Customer Service and Copilot Studio BOTs …. “With a new style Copilot Studio voice enabled BOT, can we disable voice input?”. In this post I will address this question.

This question means “Can we operate an IVR using only Dual Tone Multi-Frequency (DTMF … aka keypad…

Continue Reading Neil Parkhurst’s Article on their blog

Copilot Studio – DTMF Only Mode in IVR

Recently one of my LinkedIn contacts reached out with an excellent question about Microsoft’s Omnichannel for Customer Service and Copilot Studio BOTs …. “With a new style Copilot Studio voice enabled BOTs, can we disable voice input?”. In this post I will address this question.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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