When delivering training on MB-230 Microsoft Dynamics Customer Service or talking about Dynamics 365 Customer Service, I often come across people who haven’t heard about the Customer Service Workspace (CSW). Many doesn’t know that it’s included in the customer service license and doesn’t require the omnichannel license. Every time I show this to someone working in customer service, they love…
Continue Reading Malin Martnes’s Article on their blog
Dynamics 365 Customer Service Workspace
Post explaining what the customer service workspace is
Blog Syndicated with Malin Martnes’s Permission
More About This Author
Array
D365HR16 July 2024Release wave 2 2024 – Customer Insights – Data
D365HR16 July 2024Release wave 2 2024 – Customer Insights – Journeys
D365HR11 June 2024Microsoft Dynamics 365 Sales and Customer Insights Certifications Retirement: What You Need to Know
D365HR26 April 2024Lists in emails in Customer Insights – Journeys