When delivering training on MB-230 Microsoft Dynamics Customer Service or talking about Dynamics 365 Customer Service, I often come across people who haven’t heard about the Customer Service Workspace (CSW). Many doesn’t know that it’s included in the customer service license and doesn’t require the omnichannel license. Every time I show this to someone working in customer service, they love…
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Dynamics 365 Customer Service Workspace
Post explaining what the customer service workspace is
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