Dynamics 365 Customer Engagement
Customer Service Workspace – Presence Issue
Microsoft’s Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer…
Tag: workspace
Finance & Operations
The working folder [source path] is already in use by the workspace [workspace name];[owner] on computer [tfs server]
When a VM is already configured with tfs using one user id, until the workspace is deleted from Source control, another user will not…
Dynamics 365 Customer Engagement
Customizing the side pane in the Deal Manager Workspace
The Deal Manager Workspace is a feature that was introduced to us in 2021 Wave 1, and is currently in public preview. The Deal…
Dynamics 365 Customer Engagement
Fixed – User Presence not working – Customer Service Workspace / Omnichannel (Dynamics 365/CRM)
Recently while exploring Customer Service Workspace we could not see the presence being loaded for the users. The first thing we need to check…
Dynamics 365 Customer Engagement
Customer Service Workspace – Macro to open an email based on template
Recently a customer of mine needed to have an agent script in their customer service workspace that opens an email using a template. I…