In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity.…
This is a question that I’m being asked on a semi-regular basis at the moment, so I thought it would be helpful to do…
Omnichannel for Customer Service and the Customer Service Workspace provide us an API where we can use JavaScript to control the behaviour of the…
I recently posted a video of a new project I have been working on to help with security testing in D365FO. I am now…
Customer Service Workspace for Microsoft’s Dynamics 365 gives us the ability to open sessions and tabs in customer service scenarios. This can be very…
