Dyn365CE
Customer Service Workspace – Macro to open an email based on template
Recently a customer of mine needed to have an agent script in their customer service workspace that opens an email using a template. I…
Tag: workspace
Dyn365CE
Customer Service Workspace – Marco to create, save and link a case
In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity.…
Dyn365CE
Omnichannel vs Customer Service Workspace
This is a question that I’m being asked on a semi-regular basis at the moment, so I thought it would be helpful to do…
Dyn365CE
Customer Service Workspace- API
Omnichannel for Customer Service and the Customer Service Workspace provide us an API where we can use JavaScript to control the behaviour of the…
Finance & Operations
Beta Release of D365FO Security Role Test Workspace
I recently posted a video of a new project I have been working on to help with security testing in D365FO. I am now…