In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity. In this post I will explain one example of how these might be used to create a case.
Note:
This information is aimed at Microsoft’s multisession experiences within Dynamics 365. Specifically meaning their Omnichannel for Customer Service App…
Continue Reading Neil Parkhurst’s Article on their blog
https://neilparkhurst.com/2022/01/31/customer-service-workspace-marco-to-create-save-and-link-a-case/
Blog Syndicated with Neil Parkhurst’s Permission
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