Customer Service Workspace – Marco to create, save and link a case

In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity. In this post I will explain one example of how these might be used to create a case.

This information is aimed at Microsoft’s multisession experiences within Dynamics 365. Specifically meaning their Omnichannel for Customer Service App…

Continue Reading Neil Parkhurst’s Article on their blog

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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