Customer Service Workspace – Marco to create, save and link a case

In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity. In this post I will explain one example of how these might be used to create a case.

Note:
This information is aimed at Microsoft’s multisession experiences within Dynamics 365. Specifically meaning their Omnichannel for Customer Service App…

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Customer Service Workspace – Marco to create, save and link a case

In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity. In this post I will explain one example of how these might be used to create a case.

Blog Syndicated with Neil Parkhurst’s Permission