Customer Service Workspace- API

Omnichannel for Customer Service and the Customer Service Workspace provide us an API where we can use JavaScript to control the behaviour of the multi-session experience for out customer service agent.

Below you will find a link to a video which explains the concept behind this API and gives one example of how we might use it.

Continue Reading Neil Parkhurst’s Article on their blog

Customer Service Workspace- API

Omnichannel for Customer Service and the Customer Service Workspace provide us an API where we can use JavaScript to control the behaviour of the multi-session experience for out customer service agent. In this post I link to a video which explains this capability.

Blog Syndicated with Neil Parkhurst’s Permission