Dynamics 365 Customer Engagement
Macros in Omnichannel and Customer Service Workspace – Dynamics 365
Macros enables users to perform the set of sequential actions – repetitive and monotonous – in a more process complaint manner, which can be…
Tag: workspace
Dynamics 365 Customer Engagement
Agent scripts in Omnichannel and Customer Service Workspace – Dynamics 365
Agent scripts are available within the Productivity pane in the Customer Service workspace and Omnichannel for the Customer Service app. Agent scripts contains series…
Dynamics 365 Customer Engagement
Customer Service Workspace Review
I was working in the new Customer Service Workspace app, which got added to my instance as part of the 2020 Release Wave 2…
Dynamics 365 Customer Engagement
Customer Service Workspace App – Dynamics 365 CE 2020 Wave 2 Release
Hi Everyone, Today I was exploring new features that were released in 2020 Release Wave 2 and found a new App named as Customer…
Dynamics 365 Customer Engagement
New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2
In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview),…