Agent scripts are available within the Productivity pane in the Customer Service workspace and Omnichannel for the Customer Service app. Agent scripts contains series of steps that will guide the agents while working, helping them to be more efficient. More on Customer Service Workspace…
Continue Reading Nishant Rana’s Article on their blog
Agent scripts in Omnichannel and Customer Service Workspace – Dynamics 365
Agent scripts are available within the Productivity pane in the Customer Service workspace and Omnichannel for the Customer Service app. Agent scripts contains series of steps that will guide the agents while working, helping them to be more efficient. More on Customer Service Workspace – https://nishantrana.me/2020/08/13/new-customer-service-workspace-app-preview-in-dynamics-365-2020-release-wave-2/ Omnichannel for Customer Service -https://nishantrana.me/category/omnichannel/ Smart Assist -https://nishantrana.me/2020/08/17/ai-suggestions-for-similar-knowledge-articles-and-cases-in-dynamics-365-2020-release-2020-wave-2/ To define…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate
Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
Dyn365CE15 April 2024Using Focused view in Dynamics 365
