Agent scripts in Omnichannel and Customer Service Workspace – Dynamics 365

Agent scripts are available within the Productivity pane in the Customer Service workspace and Omnichannel for the Customer Service app. Agent scripts contains series of steps that will guide the agents while working, helping them to be more efficient. More on Customer Service Workspace…

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Agent scripts in Omnichannel and Customer Service Workspace – Dynamics 365

Agent scripts are available within the Productivity pane in the Customer Service workspace and Omnichannel for the Customer Service app. Agent scripts contains series of steps that will guide the agents while working, helping them to be more efficient. More on Customer Service Workspace – https://nishantrana.me/2020/08/13/new-customer-service-workspace-app-preview-in-dynamics-365-2020-release-wave-2/ Omnichannel for Customer Service -https://nishantrana.me/category/omnichannel/ Smart Assist -https://nishantrana.me/2020/08/17/ai-suggestions-for-similar-knowledge-articles-and-cases-in-dynamics-365-2020-release-2020-wave-2/ To define…

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Author: Nishant Rana

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