Hi Everyone,
Today I was exploring new features that were released in 2020 Release Wave 2 and found a new App named as Customer Service Workspace has been released.
This seems to be a game changer for Service Agents which gives Multiple Tabs and Sessions on UCI App itself.
Make sure you enable 2020 Release Wave 2 of Dynamics 365 CE to get this App.
Click on + button to open the…
Continue Reading Gopinath’s Article on their blog
https://staturestack.com/2020/09/25/customer-service-workspace-app-dynamics-365-ce-2020-wave-2-release/
Blog Syndicated with Gopinath’s Permission