Macros in Omnichannel and Customer Service Workspace – Dynamics 365

Macros enables users to perform the set of sequential actions – repetitive and monotonous –  in a more process complaint manner, which can be reused across different sessions, making it faster, more efficient and less error prone. To define a Macro, navigate to Omnichannel Administration app > Agent Experience > Macros Check other posts on … Continue reading “Macros in Omnichannel and Customer…

Continue Reading Nishant Rana’s Article on their blog

Macros in Omnichannel and Customer Service Workspace – Dynamics 365

Macros enables users to perform the set of sequential actions – repetitive and monotonous – in a more process complaint manner, which can be reused across different sessions, making it faster, more efficient and less error prone. To define a Macro, navigate to Omnichannel Administration app > Agent Experience > Macros Check other posts on…

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Author: Nishant Rana

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