Macros in Omnichannel and Customer Service Workspace – Dynamics 365

Macros enables users to perform the set of sequential actions – repetitive and monotonous –  in a more process complaint manner, which can be reused across different sessions, making it faster, more efficient and less error prone. To define a Macro, navigate to Omnichannel Administration app > Agent Experience > Macros Check other posts on … Continue reading “Macros in Omnichannel and Customer…

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Macros in Omnichannel and Customer Service Workspace – Dynamics 365

Macros enables users to perform the set of sequential actions – repetitive and monotonous – in a more process compliant manner, which can be reused across different sessions, making it faster, more efficient and less error prone. To define a Macro, navigate to Omnichannel Administration app > Agent Experience > Macros https://nishantrana.me/2021/06/05/posts-on-omnichannel-for-customer-service-dynamics-365/ The interface is…

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