Macros enables users to perform the set of sequential actions – repetitive and monotonous – in a more process complaint manner, which can be reused across different sessions, making it
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This is the second post of this series, if you are not familiar with the Agent scripts and Macros, you can check out the previous article for a step by
Dynamics365 is adding more and more features to help automate repetitive tasks for users in Customer Support product space. One of the latest additions is Agent Scripts and Macros in
I’ve previously touched on macros in https://thecrm.ninja/omnichannel-productivity-tools/, but with some new functionality that’s now come out, I thought it would be quite interesting to dive deeper in them. By doing
Omnichannel for customer service contains a number of features to help improve agent productivity. In this post I will explore two of these …. Agent scripts and Macros. Plus we’ll
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