Dynamics 365 Customer Engagement
Macros in Omnichannel and Customer Service Workspace – Dynamics 365
Macros enables users to perform the set of sequential actions – repetitive and monotonous – in a more process complaint manner, which can be…
Tag: Macros
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service macros – Update case field values
This is the second post of this series, if you are not familiar with the Agent scripts and Macros, you can check out the…
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service macros – Create new case with predefined field values
Dynamics365 is adding more and more features to help automate repetitive tasks for users in Customer Support product space. One of the latest additions…
Dynamics 365 Customer Engagement
Omnichannel Macros
I’ve previously touched on macros in https://thecrm.ninja/omnichannel-productivity-tools/, but with some new functionality that’s now come out, I thought it would be quite interesting to…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Agent Scripts & Macros (and slugs)
Omnichannel for customer service contains a number of features to help improve agent productivity. In this post I will explore two of these ….…