New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2

In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab)  to work on multiple cases simultaneously more efficiently. Enable early access to 2020 release wave 2 Customer Service workspace App -> The app allows agents to work in multiple … Continue reading “New Customer Service…

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New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2

In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab) to work on multiple cases simultaneously more efficiently. Enable early access to 2020 release wave 2 Customer Service workspace App -> The app allows agents to work in multiple…

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Author: Nishant Rana

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SCOTtish summit 2021

On February the 27th Scottish Summit 2021 will come to you as a virtual event. With over 250 sessions from all Microsoft technologies. You need to register for your FREE ticket and download the Scottish Summit App to see all the great sessions.