New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2

In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab)  to work on multiple cases simultaneously more efficiently. Enable early access to 2020 release wave 2 Customer Service workspace App -> The app allows agents to work in multiple … Continue reading “New Customer Service…

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New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2

In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab) and multi-session to work on multiple cases simultaneously more efficiently. Enable early access to 2020 release wave 2 Check other posts on Release 2020 Wave 2 Customer Service workspace…

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