Fixed – User Presence not working – Customer Service Workspace / Omnichannel (Dynamics 365/CRM)

Recently while exploring Customer Service Workspace we could not see the presence being loaded for the users. The first thing we need to check here is if the user has either the Omnichannel Agent / Supervisor role or Customer Service Representative role assigned. (it will not load even if you are a system admin or … Continue reading “Fixed – User Presence not working – Customer Service…

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Fixed – User Presence not working – Customer Service Workspace / Omnichannel (Dynamics 365/CRM)

Recently while exploring Customer Service Workspace we could not see the presence being loaded for the users. The first thing we need to check here is if the user has either the Omnichannel Agent / Supervisor role or Customer Service Representative role assigned. (it will not load even if you are a system admin or…

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Author: Nishant Rana

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