Recently a customer of mine needed to have an agent script in their customer service workspace that opens an email using a template. I will explain how I achieved this in this blog post.
Hopefully you know we can have agent scripts in the customer service workspace within Dynamics 365. And also I hope you know we can call a macro from an agent script. As in this post I will focus on the steps…
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Customer Service Workspace – Macro to open an email based on template
Recently a customer of mine needed to have an agent script in their customer service workspace that opens an email using a template. I will explain how I achieved this in this blog post. Hopefully you know we can have agent scripts in the customer service workspace within Dynamics 365.
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