We can integrate Microsoft’s Omnichannel for Customer Service with Power Virtual Agents. This is a great but what if you want the “BOT” to respond to the customer in context? Say by commenting on data entered in a pre-chat survey. In this post I will explain how to pass context values to the Power Virtual Agent.
In my Live chat workstream I have already configured a pre-conversation survey…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Pass pre-chat survey details to Virtual Agent
We can integrate Microsoft’s Omnichannel for Customer Service with Power Virtual Agents. This is a great but what if you want the “BOT” to respond to the customer in context? Say by commenting on data entered in a pre-chat survey. In this post I will explain how to pass context values to the Power Virtual…
Blog Syndicated with Neil Parkhurst’s Permission
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