Dynamics 365 Customer Engagement
AI Translation for Omnichannel
How to start off this post? I’ve been trying to work out how exactly I can express my excitement around this new feature for…
Tag: OmniChannel
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – reconnect with customers
Microsoft’s Omnichannel for Customer Service allows agents to chat with customers. Web chat is great but what if the customer is experiencing problems with…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Quick Replies and Automated Messages
Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Real-time Translations
Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my…
Dynamics 365 Customer Engagement
Omnichannel & Operating Hours
I’ve recently been spending time looking at, and talking about, how we can handle company hours within Omnichannel. This has covered both how to…