Omnichannel for Customer Service – Real-time Translations

Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my favourite new features … real-time chat translations.

The scenario being that your agent might speak one language but customers will obviously want to chat in any language. To support this wouldn’t it be useful if we could apply real-time…

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Omnichannel for Customer Service – Real-time Translations

Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my favourite new features … real-time chat translati…

Blog Syndicated with Neil Parkhurst’s Permission

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Author: Neil Parkhurst

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