Dynamics 365 Customer Engagement
Branding Omnichannel Chat Widget
One of the most basic functions of Omnichannel is the humble chat widget. This lovely little feature is there to be embedded on a…
Tag: OmniChannel
Dynamics 365 Customer Engagement
Omnichannel – Wave 1 2021
Today is a day that I’ve been looking forward to over the last few days. Leaving aside anything else that may be happening, it’s…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Insights Dashboards
Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels.…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Outbound Messages (SMS)
We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – WhatsApp
Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.…