Omnichannel for Customer Service – WhatsApp

Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.

WhatsApp is obviously a widely adopted social channel with many customers favouring engaging with businesses using WhatsApp. The WhatsApp feature of Omnichannel for Customer service supports WhatsApp integration via Twilio.

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Omnichannel for Customer Service – WhatsApp

Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment. WhatsApp is obviously a widely adopted social channel with many customers favouring engaging with businesses using WhatsApp. The WhatsApp feature of Omnichannel for Customer service supports WhatsApp integration via Twilio.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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