Dynamics 365 Customer Engagement
Configure WhatsApp channel – Omnichannel (Dynamics 365)
To configure the WhatsApp channel, we need to set up the account in the Customer Service Admin Center. Navigate to Customer Support >> Channels…
Tag: WhatsApp
Dynamics 365 Customer Engagement
[Power Apps – PowerFx] Let’s try to deep link a Power apps to WhatsApp and Ms Teams using Named Formulas
You will see in this blog how we can initiate a Ms Teams call or a Whastapp chat from a Canvas app. Also, we…
Dynamics 365 Customer Engagement
Telegram VS Signal, With WhatsApp Comparison Table
I wrote about some changes coming in WhatsApp, and what pushed me to start looking around for alternative messaging services and settling on Telegram.…
Dynamics 365 Customer Engagement
It’s Not You WhatsApp, It’s Facebook – AKA: A Guide To Telegram
OK, I tell a lie, it is partly you WhatsApp. I’ve had a love-hate relationship with WhatsApp for some time. I even wrote about…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – WhatsApp
Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.…