Dynamics 365 Customer Engagement
Omnichannel Admin Center (Part I)
So there’s a new kid on the block. Or rather, it’s probably more accurate to say that there’s a new app available in Dynamics…
Tag: OmniChannel
Dynamics 365 Customer Engagement
Posts on Omnichannel for Customer Service (Dynamics 365)
Posts on Omnichannel for Customer Service (Dynamics 365) Continue Reading Nishant Rana’s Article on their blog Posts on Omnichannel for Customer Service (Dynamics 365)…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Simplify Navigation
I recently read about the ability to simplify the user navigation in Microsoft’s Dynamics 365 Omnichannel for Customer Service and Customer Workspace apps. I’m…
Dynamics 365 Customer Engagement
Macros in Omnichannel and Customer Service Workspace – Dynamics 365
Macros enables users to perform the set of sequential actions – repetitive and monotonous – in a more process complaint manner, which can be…
Dynamics 365 Customer Engagement
Agent scripts in Omnichannel and Customer Service Workspace – Dynamics 365
Agent scripts are available within the Productivity pane in the Customer Service workspace and Omnichannel for the Customer Service app. Agent scripts contains series…