We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In this post I will give an example of how we’d configure an outbound SMS. (In later posts I plan to cover WhatsApp and Twitter.)
You can read all about the outbound capabilities in Microsoft’s documentation here.
The overall concept…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Outbound Messages (SMS)
We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In this post I will give an example of how we’d configure an outbound SMS. (In later posts I plan to cover WhatsApp and Twitter.)
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
