Dynamics 365 Customer Engagement
Dynamics 365 Admin Centre for Omnichannel
I’ll freely admit that the title for this post is a bit of a mouthful! I’ll also admit that I used the British spelling…
Tag: OmniChannel
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Customer Location
With Microsoft’s Omnichannel for Customer Service you may find it useful to know the location of your customer. Say you have stores all over…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Slugs (aka Data parameter keys)
Fairly recently I created a post explaining the concepts of agent scripts and macros within Omnichannel for Customer Service, in that post I also…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Post Chat Surveys
Omnichannel for customer service gives us two survey options, one being a pre-chat survey the other being a post chat survey. In this post…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Co-browse
One really cool feature of Microsoft’s Omnichannel for Customer Service product is the ability to complete a co-browse with your customers. Imagine how useful…