Omnichannel for Customer Service – Co-browse

One really cool feature of Microsoft’s Omnichannel for Customer Service product is the ability to complete a co-browse with your customers. Imagine how useful it would be to be able to easily guide your customers around your website once co-browse is enabled! In this post I will review how to configure and use this feature.

The co-browse feature can be enabled on your chat widgets with the…

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Omnichannel for Customer Service – Co-browse

One really cool feature of Microsoft’s Omnichannel for Customer Service product is the ability to complete a co-browse with your customers. Imagine how useful it would be to be able to easily guide your customers around your website once co-browse is enabled! In this post I will review how to configure and use this feature.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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