Agents using Microsoft’s Omnichannel for Customer for voice calls can now test their speaker / microphone. I explain how in this post.
Until recently agents could select the devices to use for speaker and microphone but they couldn’t test them directly in the customer service workspace app.
I am really pleased that we have this feature …. In my setup (for example) I have multiple…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Test Speaker / Microphone
Agents using Microsoft’s Omnichannel for Customer for voice calls can now test their speaker / microphone. I explain how in this post.
Blog Syndicated with Neil Parkhurst’s Permission
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