We have a new feature in Omnichannel for Customer Service, the ability to collect feedback from agents on call quality. In this post I will explain this new feature.
Monitoring call quality might be useful to spot any trends connected with how effectively your environment is performing.
Before you can enable the surveys, some setup will be required. The concept here is that we first…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Call Quality Surveys
We have a new feature in Omnichannel for Customer Service, the ability to collect feedback from agents on call quality. In this post I will explain this new feature.
Blog Syndicated with Neil Parkhurst’s Permission
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