Omnichannel for Customer Service – Post Chat Surveys

Omnichannel for customer service gives us two survey options, one being a pre-chat survey the other being a post chat survey. In this post I will complete a review of the new post chat survey capability.

The approach to pre-chat and post-chat surveys is actually quite different! This makes complete sense (to me) as if you think about the chat experience the purpose of each survey is quite…

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Omnichannel for Customer Service – Post Chat Surveys

Omnichannel for customer service gives us two survey options, one being a pre-chat survey the other being a post chat survey. In this post I will complete a review of the new post chat survey capability. The approach to pre-chat and post-chat surveys is actually quite different!

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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SCOTtish summit 2021

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