Omnichannel for customer service gives us two survey options, one being a pre-chat survey the other being a post chat survey. In this post I will complete a review of the new post chat survey capability.
The approach to pre-chat and post-chat surveys is actually quite different! This makes complete sense (to me) as if you think about the chat experience the purpose of each survey is quite…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Post Chat Surveys
Omnichannel for customer service gives us two survey options, one being a pre-chat survey the other being a post chat survey. In this post I will complete a review of the new post chat survey capability. The approach to pre-chat and post-chat surveys is actually quite different!
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
Dyn365CE9 April 2024Store AI Created Case Summary Data
Dyn365CE4 April 2024Omnichannel for Customer Service – Conditional Agent Scripts
Dyn365CE7 March 2024D365PPUG Birmingham – April 2024 Event
Dyn365CE5 March 2024Dynamics 365 – Knowledge Base Filtering
