Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Call Quality Surveys
We have a new feature in Omnichannel for Customer Service, the ability to collect feedback from agents on call quality. In this post I…
Tag: Surveys
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Store Voice Surveys
Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In this second related post…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Voice Channel Surveys
Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. In this post I will investigate how we can configure these surveys on…
Dynamics 365 Customer Engagement
Sending D365 Customer Voice Surveys From Your Own Domain
When sending surveys to your customers and prospects via D365 Customer Voice, the emails will come from the lovely surveys@email.formspro.microsoft.com email address. Your name…
Dynamics 365 Customer Engagement
Import Contacts AND Variables To Send Personalised Surveys From D365 Customer Voice
If you aren’t already aware, you can import a list of Contacts to Dynamics 365 Customer Voice containing their name and email address, and…