If you aren’t already aware, you can import a list of Contacts to Dynamics 365 Customer Voice containing their name and email address, and then send them an email with a link to take a survey. You can then use the name as a variable in the survey or email template, but that’s it…. or is it? An awesome bit of functionality that’s been introduced is the ability to now include values for each…
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Import Contacts AND Variables To Dynamics 365 Customer Voice
You can import contacts AND variables in to Dynamics 365 Customer Voice and then send them out a survey invitation that’s personalised.
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