Omnichannel for Customer Service – Store Voice Surveys

Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In this second related post I will explain how I have enhanced my post voice call surveys.

You can read my original post here. (You might need to read that post before digesting this one!)

In my original post I explained how we can use a Copilot…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Store Voice Surveys

Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In this second related post I will explain how I have enhanced my post voice call surveys.

Blog Syndicated with Neil Parkhurst’s Permission