Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In this second related post I will explain how I have enhanced my post voice call surveys.
You can read my original post here. (You might need to read that post before digesting this one!)
In my original post I explained how we can use a Copilot…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Store Voice Surveys
Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In this second related post I will explain how I have enhanced my post voice call surveys.
Blog Syndicated with Neil Parkhurst’s Permission
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