Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Post Chat Surveys
Omnichannel for customer service gives us two survey options, one being a pre-chat survey the other being a post chat survey. In this post…
Tag: Surveys
Dynamics 365 Customer Engagement
Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020
This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. As announced previously, Voice of…
Dynamics 365 Customer Engagement
Using The Locale Variable To Send Multilingual Emails & Surveys
Using variables in your Forms Pro surveys is essential when creating a personalised experience for your respondents. There are so many ways to use…
Dynamics 365 Customer Engagement
Connecting Forms Pro Surveys Using Variables
I’ve written about using survey variables in Forms Pro to create a personalised experience for your clients. You can use variables in email templates,…
Dynamics 365 Customer Engagement
Control Number Of Surveys Sent
If you are sending out surveys to gain feedback from your customers, it’s great to be able to generate the requests after each interaction…