Control Number Of Surveys Sent

Posted By Megan V. Walker on 27 Aug 2019 in Dyn365CE

If you are sending out surveys to gain feedback from your customers, it’s great to be able to generate the requests after each interaction you have with them. Or is it? If you send a survey request after every single case that’s closed, some of your contacts could end up with several survey requests each day. That could be a little annoying for them, so how can you control the number of survey…

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Control Number Of Surveys Sent – Megan V. Walker

If you are sending out surveys to gain feedback from your customers, it’s great to be able to generate the requests after each interaction you have with them. Or is it? If you send a survey request after every single case that’s closed, some of your contacts could end up with several survey requests each day.

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