If you are sending out surveys to gain feedback from your customers, it’s great to be able to generate the requests after each interaction you have with them. Or is it? If you send a survey request after every single case that’s closed, some of your contacts could end up with several survey requests each day. That could be a little annoying for them, so how can you control the number of survey…
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Control Number Of Surveys Sent – Megan V. Walker
How can you control the number of surveys sent? Let’s look at using Flow to check how many they have responded to, and decide if we should email them again.
Blog Syndicated with Megan V. Walker’s Permission