Optimize experiences for sellers and marketers with Dynamics 365
Apr27

Optimize experiences for sellers and marketers with Dynamics 365

Discover how Dynamics 365 helps customer experience leaders do more with lessLeaders of organizations in every region and industry are cautiously navigating business decisions of 2023. The recent economic turbulence has forced companies to evaluate t…(read more) Continue Reading Jayme Mesecher’s Article on their blog Microsoft Dynamics Community Leaders of organizations in every region and industry are cautiously...

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Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights
Apr19

Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights

In today’s unpredictable market conditions, companies are looking to do more with less, and delivering exceptional customer experiences is necessary to both acquire new customers and retain and increase the lifetime value of existing customers….(read more) Continue Reading Jim Nakashima’s Article on their blog Microsoft Dynamics Community In today’s unpredictable market conditions, companies are looking to do...

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Release wave 1: Transforming customer experiences with generative AI and Dynamics 365
Apr11

Release wave 1: Transforming customer experiences with generative AI and Dynamics 365

Generative AI has left its mark on computing, and it's only the beginning. The world of business applications will never be the same. For several years now, we have been iterating on and shipping copilot features in Microsoft Dynamics 365, and I&…(read more) Continue Reading Lori Lamkin’s Article on their blog Microsoft Dynamics Community Generative AI has left its mark on computing, and it’s only the...

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Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights
Mar14

Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights

It's the dawn of a new era in customer experience where AI is transforming the way businesses connect with their audiences. Microsoft is proud to be at the forefront of this shift, using Azure OpenAI Service to empower marketers with new levels o…(read more) Continue Reading Jim Nakashima and Ryan Jones’s Article on their blog Microsoft Dynamics Community It’s the dawn of a new era in customer experience where...

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Microsoft is named a Leader in the 2022 Gartner®︎ Magic Quadrant™︎ for B2B Marketing Automation
Feb27

Microsoft is named a Leader in the 2022 Gartner®︎ Magic Quadrant™︎ for B2B Marketing Automation

We are excited and honored that Gartner has recognized Microsoft as a Leader in the 2022 Gartner Magic Quadrant™ for B2B Marketing Automation.*Today's buyers value authentic engagements and expect the companies they buy from to know them an…(read more) Continue Reading Diana Hoffman’s Article on their blog Microsoft Dynamics Community We are excited and honored that Gartner has recognized Microsoft as a Leader...

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Extend and optimize your customer outreach with custom channels
Feb23

Extend and optimize your customer outreach with custom channels

In this fast-paced world, customers expect to be able to interact with brands in ways that extend beyond traditional channels. Brands are constantly competing for the attention of customers who are deluged with messages daily. Text messages and messa…(read more) Continue Reading Georgios Alexandros Balafoutis’s Article on their blog Microsoft Dynamics Community In this fast-paced world, customers expect to be able to...

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Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers playing an active role in shaping their own experiences in how they engage with the brand, marketers are fa…(read more) Continue Reading Ellie Rui, Gaju Gatera, Shravan Shankar and Tereza Kirk’s Article on their blog Microsoft Dynamics Community Marketers design customer journeys to...

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Customer journey orchestration levels up with advanced tools in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. With more opportunities than ever for interaction, you must take care not to overwhelm customers with unwanted messages. That's…(read more) Continue Reading Ellie Rui, Gaju Gatera, Shravan Shankar and Tereza Kirk’s Article on their blog Microsoft Dynamics Community Marketers design customer journeys...

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Engage customers using highly personalized content—easily, efficiently, and at scale
Dec15

Engage customers using highly personalized content—easily, efficiently, and at scale

Your customers' inboxes are like a firehose that never stops. How do you make sure they'll notice your communications in the flood? With personalized content tailored just for them. Generic, boilerplate messages make customers feel like they&…(read more) Continue Reading Vinay Deo’s Article on their blog Microsoft Dynamics Community Your customers’ inboxes are like a firehose that never stops. How do...

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Engage your customers faster with AI-powered marketing email content
Nov30

Engage your customers faster with AI-powered marketing email content

Marketers are often asked to do more with lessand do it yesterday. Every day, they need to quickly create compelling, unique email content that grabs the customer’s attention in a sea of competing messages. Designing marketing em…(read more) Continue Reading Aga Miskowiec’s Article on their blog Microsoft Dynamics Community Marketers are often asked to do more with lessand do it yesterday. Every day,...

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5 steps for transforming customer experience with Dynamics 365 Marketing       and Customer Insights updates
Nov29

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a consume…(read more) Continue Reading Jim Nakashima’s Article on their blog Microsoft Dynamics Community As technology advances, so do customer expectations. Whether a consumer or a...

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Transforming customer experiences with connected sales and marketing
Sep21

Transforming customer experiences with connected sales and marketing

In the customer experience (CX) game, the last best experience sets the bar for the next. Businesses that are successful at meeting and exceeding their customers' expectations are hearing glowing testimonials like:"This brand makes valuable …(read more) Continue Reading Jim Nakashima’s Article on their blog Microsoft Dynamics Community In the customer experience (CX) game, the last best experience sets the bar...

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Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022
Aug11

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022.A few weeks ago, during his Microsoft Inspire keynote, Satya Nadella reminded us of the distinct value that Microsoft provi…(read more) Continue Reading Clinton Bowman’s Article on their blog Microsoft Dynamics Community We are honored to announce that Microsoft Dynamics 365 was identified as a...

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Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights
Jul25

Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights

Data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States, give individuals the right to govern how an organization uses th…(read more) Continue Reading Srinivas Dharmasanam and Diana Hoffman’s Article on their blog Microsoft Dynamics Community Data protection and privacy regulations, such as the...

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The Marketer’s Dilemma: 4 critical questions every marketer should ask
Jun20

The Marketer’s Dilemma: 4 critical questions every marketer should ask

We understand that for chief marketing officers (CMOs) everywhere, it feels like a precarious time to be a marketer. COVID-19 has upended supply chains and inflation spikes have accelerated a wave of digital transformation across all aspects of busin…(read more) Continue Reading Emily He’s Article on their blog...

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The CX Dilemma: 4 pivotal questions every CX leader must ask
Jun20

The CX Dilemma: 4 pivotal questions every CX leader must ask

We understand that for customer experience (CX) leaders everywhere, this feels like a precarious time. As we stare down a recession and navigate the lasting effects of COVID-19 on supply chains and the way we work, digital acceleration continues thro…(read more) Continue Reading Emily He’s Article on their blog Microsoft Dynamics Community We understand that for customer experience (CX) leaders everywhere, this feels like...

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Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1
Mar21

Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1

I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and more importantly, the value that these new capabilities will bring you because we've tailored it to me…(read more) Continue Reading Jim Nakashima’s Article on their blog Microsoft Dynamics Community I am thrilled to share an overview of the exciting new capabilities coming in...

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Dynamics 365 Marketing approaches responsible AI with intention
Jan11

Dynamics 365 Marketing approaches responsible AI with intention

At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help businesses and their customers grow. We also recognize that these new technologies have the potential for misus…(read more) Continue Reading Lori Lamkin’s Article on their blog Dynamics 365 Marketing approaches responsible AI with intention At Microsoft Ignite, Microsoft Dynamics 365...

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The most important customer experience metrics (that you’re not tracking yet)
Nov22

The most important customer experience metrics (that you’re not tracking yet)

Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns of prospects and customers. But all too often, these personasand their resulting customer j…(read more) Continue Reading Shruti Shukla’s Article on their blog The most important customer experience metrics (that you’re not tracking yet) Marketing professionals...

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Dynamics 365 Marketing is leading the way with personalized engagement
Nov15

Dynamics 365 Marketing is leading the way with personalized engagement

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these…(read more) Continue Reading Lori Lamkin’s Article on their blog Dynamics 365 Marketing is leading the way with personalized engagement Customer engagement professionals still...

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Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences
Nov02

Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today's world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those ex…(read more) Continue Reading Alysa Taylor and Rik van der Kooi’s Article on their blog Introducing Microsoft Customer Experience Platform: A solution for connected customer...

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Create a sense of purpose with hyper-personalized experiences
Oct11

Create a sense of purpose with hyper-personalized experiences

Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals and communities they help. Although they should be treated the same way as a valued customer, in r…(read more) Continue Reading Shruti Shukla’s Article on their blog Create a sense of purpose with hyper-personalized experiences Volunteers and donors are the lifeblood of the...

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Customer journey orchestration: The next frontier of connected experiences
Sep20

Customer journey orchestration: The next frontier of connected experiences

A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of…(read more) Continue Reading Shruti Shukla’s Article on their blog Customer journey orchestration: The next frontier of connected experiences A decade ago, marketing was...

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Deliver personalized digital customer engagement with Dynamics 365
Sep14

Deliver personalized digital customer engagement with Dynamics 365

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft…(read more) Continue Reading Francois van Splunder’s Article on their blog Deliver personalized digital customer engagement with Dynamics 365 Consumers and businesses are...

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Make every interaction count with customer journey orchestration
Aug17

Make every interaction count with customer journey orchestration

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers' expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift…(read more) Continue Reading Jim Nakashima’s Article on their blog Make every interaction count with customer journey orchestration Since the onset of the digital...

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Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer
Aug02

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies…(read more) Continue Reading Lori Lamkin’s Article on their blog Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer In...

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Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing
Jul19

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we've had to change the way we do business. As we start to emerge from the pandemic's isolation and restrictions, we're entering a world of a new normal. As consumers, our expectations…(read more) Continue Reading Lori Lamkin’s Article on their blog Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing...

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Microsoft Dynamics 365 Marketing customer journey orchestration preview now available
May06

Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today's challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect…(read more) Continue Reading Lori Lamkin’s Article on their blog Microsoft Dynamics 365 Marketing customer journey orchestration preview now available All businesses...

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Highlights of the Dynamics 365 Marketing 2021 release wave 1
Apr07

Highlights of the Dynamics 365 Marketing 2021 release wave 1

Businesses need to deliver exceptional Customer Experiences (CX) to be successful. Customer experiences are critical whether your customers are individuals involving business-to-consumer marketing (B2C) or other businesses in the form of business-to-business… (read more) Continue Reading Lori Lamkin’s Article on their blog Highlights of the Dynamics 365 Marketing 2021 release wave 1 Businesses need to deliver exceptional...

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Dynamics 365 and Microsoft Teams: extend collaboration across teams
Mar02

Dynamics 365 and Microsoft Teams: extend collaboration across teams

Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work. Add up those minutes-long interruptions, and you begin to realize why we often can…(read more) Continue Reading Brenda Bown’s Article on their blog Dynamics 365 and Microsoft Teams: extend collaboration across teams Think about the time spent between the...

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Drive personalized interactions with real-time customer journey orchestration
Mar02

Drive personalized interactions with real-time customer journey orchestration

Faced with a historic level of social and business disruption, companies have been forced to respond quickly and strategically to meet the challenge. To help address this challenge, and elevate customer experiences, we are introducing real-time customer…(read more) Continue Reading Lori Lamkin’s Article on their blog Drive personalized interactions with real-time customer journey orchestration Faced with a historic level...

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Changing the customer experience for better customer connections
Feb01

Changing the customer experience for better customer connections

While we may not have adequate measurement, one of the lasting repercussions of shutdowns, closings, quarantines, and widespread work-from-homes due to the pandemic will be to propel a shift toward a B2C-type experience within B2B impacting how customers…(read more) Continue Reading Anantha Ramachandran’s Article on their blog Changing the customer experience for better customer connections While we may not have adequate...

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How healthcare organizations can share information securely
Dec10

How healthcare organizations can share information securely

With the global disruption of the pandemic, healthcare organizations are particularly challenged to promote telehealth services and engage patients and providers while adhering to strict compliance and security regulations. Marketing automation and customer…(read more) Continue Reading Anantha Ramachandran’s Article on their blog How healthcare organizations can share information securely With the global disruption of the...

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Why you should select an integrated platform for MarTech needs
Nov10

Why you should select an integrated platform for MarTech needs

When building a marketing technology (MarTech) stack, both the best-in-breed and single vendor approaches have their benefits and drawbacks. Today's business realities has marketing operations teams and business leaders re-examining the best way to get…(read more) Continue Reading Anantha Ramachandran’s Article on their blog Why you should select an integrated platform for MarTech needs When building a marketing...

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Keep an eye on your email bounce rates in Dynamics 365 Marketing
Oct08

Keep an eye on your email bounce rates in Dynamics 365 Marketing

Everyone who has sent an email message at least a couple of times faced a situation when your email cannot be delivered to the recipient. It is not particularly important if it is just a single email for your friend or family member. But what if the…(read more) Continue Reading Ivan Maltsev’s Article on their blog Keep an eye on your email bounce rates in Dynamics 365 Marketing Everyone who has sent an email message at...

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3 new ways to build customer relationships using Dynamics 365 Marketing
Oct05

3 new ways to build customer relationships using Dynamics 365 Marketing

What a world we are living in today. There is a lot that is differenthow we live, how we work, and how we interact. It has never been more important in business to be able to reach out to customers in a personal and relevant way. We are doing everything… (read more) Continue Reading Lori Lamkin’s Article on their blog 3 new ways to build customer relationships using Dynamics 365 Marketing What a world we are living in...

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Ways you can deliver quick and agile customer experiences
Aug26

Ways you can deliver quick and agile customer experiences

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some way, is a part of most conversations. Businesses, corporations, and enterprises are responding… (read more) Continue Reading Anantha Ramachandran’s Article on their blog Ways you can deliver quick and agile customer experiences The past six months have highlighted...

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Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020
Jun16

Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020

This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. As announced previously, Voice of the Customer is will be discontinued on July 1, 2020. Therefore, all surveys based on Voice of the…(read more) Continue Reading Shailesh Jain’s Article on their blog Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020 This only impacts...

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Automatic update policy for Dynamics 365 Marketing
Apr27

Automatic update policy for Dynamics 365 Marketing

Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers. We are implementing this policy to bring a consistent, predictable update process to everyone, and to reduce the amount of planning…(read more) Continue Reading Lunaura Hassinger’s Article on their blog Automatic update policy for Dynamics 365 Marketing Starting in May 2020, Microsoft Dynamics 365...

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Microsoft is a customers’ choice in CRM lead management
Mar12

Microsoft is a customers’ choice in CRM lead management

In another era, people will talk was a warning. Today, it's a distinction. Gartner's most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft as a 2020 Customers' Choice for CRM Lead Management . This recognition…(read more) Continue Reading Lori Lamkin and Dina Apostolou’s Article on their blog Microsoft is a customers’ choice in CRM lead management In another era,...

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Surveys in Dynamics 365 Marketing – part 2
Feb14

Surveys in Dynamics 365 Marketing – part 2

Dynamics 365 Marketing, and Forms Pro solution set up New and shiny D365Marketing Environment We just set up our brand new and shiny marketing environment called 365community, which we are going to use to showcase Forms Pro surveys and eventually integrating them in a customer journeys and sending them as part of a marketing campaign. Exciting, right?? ? And because any journey is more fun with friends, in this blog series, I will be...

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Why educators should be looking at marketing automation
Feb11

Why educators should be looking at marketing automation

When people hear the words education and automation in the same sentence, many automatically presume the topic is online education. But automation crosses disciplines. As the population and social circumstances change, post-secondary education institutions…(read more) Continue Reading Anantha Ramachandran’s Article on their blog Why educators should be looking at marketing automation When people hear the words education...

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Authenticate Dynamics 365 Marketing domains by April 2020
Feb06

Authenticate Dynamics 365 Marketing domains by April 2020

Want to reduce the chance of customers' spam filters blocking your email messages ? Try au thenticating your domain. Domain authentication is so essential, w e're requiring all Dynamics 365 Marketing implementations to authentic ate their domains by…(read more) Continue Reading Kiril Nedev’s Article on their blog Authenticate Dynamics 365 Marketing domains by April 2020 Want to reduce the chance of...

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Five ways nonprofits can benefit from marketing automation
Jan16

Five ways nonprofits can benefit from marketing automation

Nonprofits (or not-for-profits) exist in a highly competitive world. According to a report from Giving USA , the sector is large and with one crucial exception, growing: Donations . American organizations and individuals provided record-breaking levels…(read more) Continue Reading Anantha Ramachandran’s Article on their blog Five ways nonprofits can benefit from marketing automation Nonprofits (or not-for-profits) exist in...

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How to send a FireText text message (SMS) from a Customer Journey D365Marketing
Jan15

How to send a FireText text message (SMS) from a Customer Journey D365Marketing

Text Messages have a much better engagement rate in comparison to marketing emails. Let's have a look together how to send a SMS from a customer journey.(read more) Continue Reading d_radulova’s Article on their blog How to send a FireText text message (SMS) from a Customer Journey D365Marketing Text Messages have a much better engagement rate in comparison to marketing emails. Let’s have a look together how to send a...

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Custom Touch point (Custom Tile) in customer journey in less than 10 minutes
Jan06

Custom Touch point (Custom Tile) in customer journey in less than 10 minutes

D365Marketing has some great touchpoints to include in a customer journey. Taking this a step further, let's see how to add custom touchpoint and hook up some customer implementation to it . This could come in handy if we wanted to talk to your customers via a channels like SMS or WhatsApp or Viber, etc. (read more) Continue Reading d_radulova’s Article on their blog Custom Touch point (Custom Tile) in customer journey in...

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The December release is here – Dynamics 365 Marketing – What’s new in the 2019 December release
Dec14

The December release is here – Dynamics 365 Marketing – What’s new in the 2019 December release

It’s this time of the year again! The #D365Marketing December release is here and full of wonderful surprised for you to unpack and play with. Let's have a look together at what's new and how to get the changes.(read more) Continue Reading d_radulova’s Article on their blog The December release is here – Dynamics 365 Marketing – What’s new in the 2019 December release It’s this time of the year...

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Two-minute read: Custom Code for advanced email personalisation in Dynamics365 Marketing
Nov29

Two-minute read: Custom Code for advanced email personalisation in Dynamics365 Marketing

Personalisation is the essence of email marketing.  Making your messages relevant to your audience increases engagement and conversion rates.  In Dynamics 365 Marketing it’s easy to add ‘simple’ personalisation into an ema…(read more) Continue Reading Richard@BarheadAU’s Article on their blog Two-minute read: Custom Code for advanced email personalisation in Dynamics365 Marketing Personalisation...

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Event registration as a criteria for a customer segmentation
Nov25

Event registration as a criteria for a customer segmentation

Let's see how to create a segment based on your event registrations. This means that every time somebody signs up for an event, they will automatically join the segment, which will allow you to send them a confirmation email, or session registration summary or even their e-tickets.(read more) Continue Reading d_radulova’s Article on their blog Event registration as a criteria for a customer segmentation Let’s see how...

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Marketing Emails with custom code/Dynamics content
Nov17

Marketing Emails with custom code/Dynamics content

Hello Marketing enthusiasts! In this blog post I will explain how to use Dynamics content/Custom Code in a Dynamics Marketing Email. In this example, the goal is to send an email to attendees with their registered sessions. In the schematic overview …(read more) Continue Reading Vincent Groenheijde’s Article on their blog Marketing Emails with custom code/Dynamics content Hello Marketing enthusiasts! In this blog post I...

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