Microsoft Certified Solutions Expert and experienced Technical CRM Consultant with demonstrable experience as the functional lead in numerous projects throughout their full life-cycle. A highly ambitious, competitive and creative individual, who is analytical, proactive and has strong interpersonal skills. Passionate about D365 for Marketing.
As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at…
In the customer experience (CX) game, the last best experience sets the bar for the next. Businesses that are successful at meeting and exceeding their customers' expectations are…
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022.A few weeks ago, during his Microsoft…
Data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States,…
We understand that for customer experience (CX) leaders everywhere, this feels like a precarious time. As we stare down a recession and navigate the lasting effects of COVID-19…
We understand that for chief marketing officers (CMOs) everywhere, it feels like a precarious time to be a marketer. COVID-19 has upended supply chains and inflation spikes have…
I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and more importantly, the…
At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help businesses and their customers…
Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns of prospects and customers. But all too…
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity…
