Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. In this post I will investigate how we can configure these surveys on the voice channel.
With the chat / messaging channels we can use a Customer Voice survey as a post conversation survey. Voice channel surveys operate differently, for these we create a copilot studio Bot (PVA). At the end of voice…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Voice Channel Surveys
Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. In this post I will investigate how we can configure these surveys on the voice channel.
Blog Syndicated with Neil Parkhurst’s Permission
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