Omnichannel for Customer Service – Customer Location

With Microsoft’s Omnichannel for Customer Service you may find it useful to know the location of your customer. Say you have stores all over the country, maybe it would help you to know the closest store to the potential customer. In this post I will explain how to configure GEO location settings in Omnichannel for Customer Service.

Customer Experience

Once enabled the customers may be…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Customer Location

With Microsoft’s Omnichannel for Customer Service you may find it useful to know the location of your customer. Say you have stores all over the country, maybe it would help you to know the closest store to the potential customer. In this post I will explain how to configure GEO location settings in Omnichannel for…

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

Share This Post On

SCOTtish summit 2021

On February the 27th Scottish Summit 2021 will come to you as a virtual event. With over 250 sessions from all Microsoft technologies. You need to register for your FREE ticket and download the Scottish Summit App to see all the great sessions.