Omnichannel for Customer Service – Customer Location

With Microsoft’s Omnichannel for Customer Service you may find it useful to know the location of your customer. Say you have stores all over the country, maybe it would help you to know the closest store to the potential customer. In this post I will explain how to configure GEO location settings in Omnichannel for Customer Service.

Customer Experience

Once enabled the customers may be…

Continue Reading Neil Parkhurst’s Article on their blog

https://neilparkhurst.com/2020/08/28/omnichannel-for-customer-service-customer-location/

Blog Syndicated with Neil Parkhurst’s Permission