Omnichannel for Customer Service – Quick Replies and Automated Messages

Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and automated messages to customers.

It can help agents greatly to send standard / common messages to your customers quickly. These can be in the form of quick replies that the agent can pick from a list or automated messages. Automated messages would be…

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Omnichannel for Customer Service – Quick Replies and Automated Messages

Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and automated messages to customers. It can help agents greatly to send standard / common messages to your customers quickly.

Blog Syndicated with Neil Parkhurst’s Permission

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Author: Neil Parkhurst

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