Viva Sales – Suggested Email Replies (preview) In this video I will discuss the new suggested replies feature in Viva Sales, which allows sellers to quickly generate automatic email responses
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I am sure you’ve heard of Viva Sales, which was launched by Microsoft last year in October of 2022. If you haven’t heard of it, it’s definitely time you learned
One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll do which are quite repetitive, and
Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and automated messages to customers. It can
In this video, I go through the Office/Microsoft 365 Outlook Action – Set up automatic replies (V2). Power Automate is a powerful automation and integration tool with over 300+ data
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