Dynamics 365 Customer Engagement
Viva Sales: Suggested Email Replies
I am sure you’ve heard of Viva Sales, which was launched by Microsoft last year in October of 2022. If you haven’t heard of…
Tag: Replies
Dynamics 365 Customer Engagement
Personalised Quick Replies
One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Quick Replies and Automated Messages
Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and…
Dynamics 365 Customer Engagement
Create Custom Quick Replies in Omni Channel Engagement
When managing multiple different queries, complaints and conversations from different channels, it can really help to have some ‘precanned’ replies… Continue Reading admin’s Article…